FAQ

 

LuxaVogue – Frequently Asked Questions

1. Ordering & Payment

Question Answer
What payment methods do you accept? We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Shop Pay. Need more flexibility? Split your purchase into installments at checkout with Affirm (subject to approval).
Can I use a promo code? Yes—enter the code in the “Promo Code” box at checkout and click Apply. Only one code per order; exclusions may apply.
Can I modify or cancel an order once it’s placed? Contact us within 1 hour of ordering at support@luxavogue.com or +1 (800) LUX-VOGUE. We’ll do our best, but once an item enters production or ships, it can no longer be changed or cancelled.

2. Shipping & Delivery

Question Answer
Do you offer free shipping? Yes—free worldwide shipping on every order.
How long will delivery take? <ul><li>Home Décor & Accessories: 2–4 weeks (processing + transit).</li><li>Stock Furniture: 8–12 weeks total. Shipped via sea freight, then a local carrier.</li><li>Custom Furniture: 8–12 weeks(made-to-order production + transit).</li></ul>All timeframes are estimates; holidays, customs, or port congestion may add extra days.
Will my order arrive in multiple shipments? Possibly. To keep wait times short, ready items ship immediately unless you choose Deferred Delivery at checkout. With Deferred Delivery, we hold all pieces and ship once the entire order is ready.
How do I track my shipment? You’ll receive a tracking link by email for each parcel. Sea-freight furniture updates become visible once the container clears your local port and transfers to a domestic carrier.
Do you ship internationally? Yes. Customs duties, VAT, and import taxes (if any) are the customer’s responsibility and are collected by the carrier or local authority.

3. Preparing for Delivery

Question Answer
How do I ensure my furniture will fit? Measure your doorways, stairwells, elevators, and the destination room. Use our Measuring for Furniture Delivery guide as a reference. These guidelines do not guarantee fit.
Will the delivery team move my old furniture? No. Please clear the space in advance; our teams can’t move or dispose of existing items. 

4. Returns & Exchanges

Question Answer
What is your return policy? Return eligible items within 30 days of delivery for a full refund. Items must be unused, in original packaging, with tags attached. “Final Sale” and custom-made furniture are non-returnable.
How do I start a return? Visit our Returns Center online, enter your order number and email, print the prepaid label, and drop the parcel at any carrier location.
Do you offer exchanges? Yes—start the process in the Returns Center and select the replacement item. Exchanges ship once we receive your return.

5. Account & Support

Question Answer
How can I reach Customer Service? Email support@luxavogue.com  (Mon–Fri 9 AM–6 PM EST). We reply to all emails within one business day.
Do you sell gift cards? Absolutely—digital gift cards (sent instantly) are available in multiple denominations and never expire.
Is there a first-time customer discount? Yes—subscribe to our newsletter and enjoy 10 % off your first order.

Still have questions? We’re happy to help—just drop us a line at support@luxavogue.com.